ILM Level 5 Certificate in Effective Coaching & Mentoring

For You:

To get a critical understanding of the role and responsibilities of the workplace coach and mentor. Develop a powerful and effective coaching approach to use within your organisation or to develop yourself as an independent coach.

  1. Well practised and applied coaching skills
  2. Enable greater responsibility and problem solving in others
  3. Feedback that accelerates learning and development
  4. Confidence in using a coaching approach
  5. Raise your profile in your organisation


For Your Organisation:

  1. Use a coaching approach to drive better results
  2. Further develop your ability to lead, motivate and inspire
  3. Provide empowering leadership as well as day-to-day management
  4. Understanding of business case for coaching
  5. How to assess the benefits of coaching in the workplace



42 hours Guided Learning Hours


Programme aims:

The coaching qualification aims to provide participants with:

  • a critical understanding of the role and responsibilities of the workplace management coach and mentor
  • a deeper understanding of how coaching and mentoring can impact an organisation.
  • tools and time to assess your own skills, behaviours and knowledge as a coach and mentor and provide
  • evidence of your own development as a workplace management coach and workplace mentor
  • an opportunity to practice and receive feedback on your coaching practice



  • A critique of coaching and mentoring models
  • Reviewing and developing the key coaching and mentoring skills of listening, building rapport and questioning
  • Exploring and overcoming potential, personal and organisational barriers to coaching and mentoring
  • Negotiating and contracting within coaching and mentoring
  • Understanding the business case for coaching and mentoring
  • Exploring the impact of personality and learning approaches on coaching and mentoring
  • Experimenting with tools and techniques that support effective coaching and mentoring



This programme requires formal assessment including

Assignment 1: Understanding good practice in workplace coaching

Assignment 2: Undertaking coaching in the workplace – this includes a reflective coaching diary which reflects on 18 hours’ worth of workplace coaching.

Assignment 3: Reflecting on workplace coaching skills